I Was Charged but Didn’t Take a Hail

Answer

If you see a charge but believe you didn’t take a hail, don’t panic.
In most cases, this is due to a completed hail, a wallet deduction, or a pending transaction.

Common Reasons This Happens

1. A Hail Was Completed

Charges only occur after a hail is completed.
Check Trips → Completed to confirm whether a hail took place.

2. Wallet Balance Changed

Funds added to your wallet or adjustments may appear as transactions.

Wallet activity can be reviewed under:

• Menu (☰) → Wallet → Transactions

3. Pending or Temporary Charges

Some banks temporarily display pending transactions that later disappear or adjust.

These are controlled by your bank, not VI Hail.

4. Previous Hail Posted Later

In some cases, a completed hail may post slightly later than expected.

What to Do Next

1. Check Trips → Completed

2. Review Wallet → Transactions

3. Compare dates and amounts

If something still doesn’t look right, request a review.

Need a Detailed Review?

For step-by-step help and formal review, read:

? Refunds & Adjustments Explained (links to Pricing, Payments & Receipts → Receipts & Refunds)

Or submit a request at:

https://support.vihail.com