Why Was My Payment Declined?

Why Payments May Be Declined

Payments are processed securely through Stripe.
A payment may be declined for reasons related to your bank, card issuer, or account settings.

Common Reasons for a Declined Payment

1. Insufficient Funds

Your bank or card may not have enough available balance to complete the transaction.

2. Card or Bank Restrictions

Some banks block:

• Online transactions

• App-based payments

• International or offshore merchants

Contact your bank to confirm the payment is allowed.

3. Incorrect Payment Information

A declined payment can occur if:

• Card number is entered incorrectly

• Expiration date or security code is wrong

• Billing address does not match bank records

4. Bank Security Checks

Banks may temporarily decline payments for security reasons, especially if:

• This is your first time using the card

• Multiple attempts were made in a short time

Trying again later often resolves this.

5. Unsupported Payment Method

Only payment methods shown in the Stripe portal are supported.

What to Do After a Decline

1. Double-check your payment details

2. Try a different card or payment method

3. Contact your bank to approve the transaction

4. Retry funding your wallet

Important Things to Know

• VI Hail does not store card details

• Drivers do not handle payments

• Declines are usually controlled by your bank, not VI Hail

Common Questions

Was I charged even though it declined?
No. Declined payments are not completed.

Can support approve my payment?
No. Only your bank can approve a declined transaction.

Can I still book a hail?
Only after your wallet has sufficient funds.

Help & Support

If your payment continues to fail after trying the steps above, contact support:

https://support.vihail.com