Location Services Not Working

Location Services Not Working?

VI Hail uses your current location to match you with nearby drivers.
If location services are not working correctly, you may be unable to request a hail.

Common Signs of Location Issues

• The app shows the wrong location

• No drivers appear nearby

• You can’t request a hail

• The app keeps asking for location permission

Check Location Permissions

Make sure location access is enabled for VI Hail.

iPhone (Apple iOS)

1. Open Settings

2. Tap Privacy & Security

3. Tap Location Services

4. Ensure Location Services is turned ON

5. Scroll and select VI Hail

6. Set location access to While Using the App

7. Turn Precise Location ON

Android

1. Open Settings

2. Tap Location

3. Ensure Location is turned ON

4. Tap Apps

5. Select VI Hail

6. Tap Permissions

7. Set Location to Allow only while using the app or Allow all the time

Improve Location Accuracy

• Enable GPS or high-accuracy location mode

• Move to an open area if indoors

• Avoid requesting a hail in areas with poor signal

Restart the App

Close and reopen the VI Hail app to refresh location data.

Common Questions

Why does the app say my location is unavailable?
Location services may be disabled or restricted.

Do I need precise location enabled?
Yes. Precise location improves driver matching and pickup accuracy.

Will restarting the app help?
Yes. Restarting often resolves temporary location issues.

Help & Support

If location services still aren’t working, contact support:

https://support.vihail.com

Include:

• Device type (iPhone or Android)

• Description of the issue