If you’re unable to find a driver after requesting a ride, it’s usually due to one of the reasons below. Driver availability can change quickly, so try the suggested fixes.
1. No Drivers Online in Your Area
Driver availability depends on:
Your current location
Time of day
Number of drivers currently online
Some areas may have fewer drivers, especially during off-peak hours.
What You Can Do
Wait a few minutes and try again
Move to a more populated or central area
Reopen the app and retry
2. Location Services Are Not Accurate
VI Hail uses your current location automatically.
If your location is incorrect, drivers may not see your request.
What You Can Do
Make sure Location Services are enabled
Allow location access while using the app
Enable Precise Location (iPhone)
3. Wallet Balance Is Too Low
Before matching you with a driver, VI Hail checks your wallet balance.
If your balance is too low, the request may not be sent to drivers.
What You Can Do
Tap Menu (☰)
Check your wallet balance under your profile
Add funds if needed, then retry
4. Destination Issues
Some destinations may be:
Outside service areas
Invalid or incomplete
What You Can Do
Re-enter your destination
Select from suggested locations
Try a nearby or more common destination
5. High Demand Periods
During busy times, drivers may already be on trips.
Examples:
Rush hours
Events
Bad weather
What You Can Do
Wait a few minutes and retry
Try again shortly after demand decreases
Quick Checklist Before Retrying
✔ Wallet has enough funds
✔ Location services enabled
✔ Destination entered correctly
✔ App restarted if needed
Common Questions
Does this mean the app is broken?
No. Driver availability can change minute to minute.
Will retrying help?
Yes. Many riders find drivers after waiting a short time.
Can support assign me a driver?
No. Drivers accept rides automatically through the app.
Help & Support
If you continue having trouble finding a driver, support is available at:
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