Why You May Be Unable to Book a Hail

Modified on Thu, 15 Jan at 8:39 PM

Why You May Be Unable to Book a Hail

If you’re unable to request a hail in the VI Hail app, it’s usually due to one of the reasons below. Follow the steps in each section to resolve the issue quickly.

1. Wallet Balance Is Too Low

VI Hail uses a prepaid wallet system.
You must have enough funds in your wallet before a hail can be authorized.

How to Check

Tap the menu icon (☰)
View your wallet balance under your profile name

How to Fix

Go to Menu (☰) → Wallet → Funding
Add funds using the secure Stripe portal
Retry booking your hail

2. Location Services Are Disabled or Restricted

VI Hail automatically uses your current location.
If location permissions are turned off or limited, the app cannot match you with drivers.

How to Fix

Enable Location Services
Allow location access while using the app
Enable Precise Location (iPhone)

3. No Drivers Are Available

Driver availability depends on:

Your location
Time of day
Number of drivers currently online

What You Can Do

Wait a few minutes and try again
Move to a more populated area
Reopen the app and retry

4. Destination Entry Issue

If your destination is invalid or outside service areas, the hail request may fail.

How to Fix

Re-enter your destination
Choose from suggested locations
Try a nearby or well-known destination

5. App Needs to Be Restarted or Updated

Temporary app or connection issues can block booking.

How to Fix

Close and reopen the app
Check for updates in the App Store or Google Play
Ensure you have a stable internet connection

Quick Checklist Before Retrying

✔ Wallet has sufficient funds
✔ Location services enabled
✔ Destination entered correctly
✔ App restarted or updated
✔ Internet connection is stable

Common Questions

Does this mean my account has a problem?
Usually no. Most booking issues are temporary and easy to fix.

Can support book a hail for me?
No. All hails must be requested directly through the app.

Will retrying help?
Yes. Availability can change quickly.

Help & Support

If you’ve tried all the steps above and still can’t book a hail, support is available at:

https://support.vihail.com