Answer
A hailer is the person who requests and takes a hail using the VI Hail app.
If you use the app to enter a destination and request transportation, you are the hailer.
How the Term Is Used
Hailer → the customer requesting transportation
Hail → the trip or ride request
Driver → the person providing the transportation
Using these terms helps keep communication clear within the app and support system.
Example
You open the VI Hail app
You enter a destination
You request a hail
➡️ You are the hailer
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