Logging Out vs Deleting Your Account

VI Hail gives you two different options:

• Log Out – Signs you out of the app but keeps your account active

• Delete Account – Permanently removes your account and access

Choose the option that fits your situation.

How to Log Out of Your Account

Logging out is useful if you’re:

• Switching devices

• Troubleshooting app issues

• Temporarily not using the app

Steps to Log Out

1. Open the VI Hail app

2. Tap the menu icon (☰) in the upper-left corner

3. Tap your profile picture or default profile icon

4. Select Log Out

You can log back in at any time using your phone number.

How to Delete Your Account

If you no longer wish to use VI Hail, you can permanently delete your account from the app.

Steps to Delete Your Account

1. Open the VI Hail app

2. Tap the menu icon (☰)

3. Tap your profile picture or default profile icon

4. Select Delete Account

5. Confirm your request

⚠️ Important:
Deleting your account is permanent and cannot be undone.

What Happens When You Delete Your Account

• You will no longer be able to log in

• Your access to the app is permanently removed

• Any remaining wallet balance may be forfeited

• Past trip history will no longer be accessible

Make sure you review your account before deleting.

Common Questions

Can I reactivate my account after deleting it?
No. Account deletion is permanent.

Should I log out instead of deleting?
If you may want to use VI Hail again, logging out is the better option.

What if I deleted my account by mistake?
Contact support immediately, but recovery may not be possible.

Help & Support

If you have questions about logging out or deleting your account, visit:

https://support.vihail.com